On X User

On X Person’s “Separate Seat For Household” Grievance, IndiGo Says “Pre-Guide”

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The seats went from the tenth row to the nineteenth row. (Consultant pic)

From lacking seat cushions to discovering a screw in a sandwich, in latest months, a number of uncommon incidents have occurred on IndiGo flights. Now, a person took to social media to precise disappointment with IndiGo Airways. Akshay Baheti, an X (previously Twitter) person, shared how the airline handed over 4 seats far aside whereas he was travelling along with his spouse and two children, aged 3 and eight, from Chennai to Mumbai on March 31. He revealed that he was given 4 totally different boarding passes which indicated 4 totally different seats. The seats went from the tenth row to the nineteenth row. The precise seats have been 10E, 11B, 18E and 19B.

“I, my spouse, & our 8 & 3 12 months outdated children, touring on @IndiGo6E on the identical PNR, allotted 4 separate seats!! We 2 will handle,however unsure about these sitting subsequent to the youngsters. Indigo is certainly distinctive. Dont suppose some other airline allots separate seats to three 12 months olds,” Mr Baheti tweeted. 

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Shared on Sunday, the tweet shortly garnered the eye of a number of social media customers. It even caught the eye of IndiGo Airways. Including readability to the matter, the airline wrote, “Mr Baheti, we by no means want to separate a household flying collectively by assigning separate row seats. Nonetheless, as checked, you accomplished your check-in on the airport, whereby the seats have been assigned primarily based on availability”.

“Therefore, we at all times suggest our prospects to pre-book their most popular seats on-line for a hassle-free journey,” the airline added

In the meantime, a number of X person additionally shared their opinions within the feedback part. Whereas some sided with Mr Baheti, others agreed with the airline. “It is on you. It’s best to’ve pre-booked seats like everybody else should you’re that apprehensive about your loved ones,” wrote one person. “It’s best to’ve completed on-line test. It is a problem with all airways, most good seats are paid,” stated one other. 

“@IndiGo6E That is your techniques to promote your seats, unacceptable, you may’t pressure to make the kids to sit down individually,” expressed a 3rd person. “This can be a technique to promote advance seats
I request @JM_Scindia sir kindly take strict motion motion this airways to deliberately doing this with many passengers,” commented a fourth. 

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Earlier, a girl took to social media to share her harrowing expertise with the airline. Yavanika Raj Shah, an X (previously Twitter) person, shared an image of a missing seat cushion on an IndiGo flight. She was flying from Bengaluru to Bhopal on flight 6E 6465.  

The airline took notice of the identical and expressed remorse. IndiGo stated that the cushions have been changed for cleansing and the cabin crew had knowledgeable the shoppers.

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